UNITRENDS EMPTY 1U FORM FTR 4BAY ARC

N° de pièce fab. : RXDA | N° de pièce CDW : 2977709 | UNSPSC : 43201835
Disponibilité : 3 à 6 jours ouvrables
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UNITRENDS EMPTY 1U FORM FTR 4BAY ARC
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1 098,99 $

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UNITREND R-A 1U 4BAY ROTAT DVC F/RCK is rated4.25 out of5 by24.
Rated 5 out of 5 by from Easily mastered interface and application for backup/recovery, which is versatile, fast, and reliableWhat is most valuable?* Easily mastered interface and application for backup/recovery.* Versatile, works well in VM and physical environments.* Nice VM or file-level recovery, without spinning anything up to accommodate.How has it helped my organization?Fast and reliable. Able to integrate two sites and backup environments over an extended campus WAN.What needs improvement?Implement the changes that are being requested through the GUI.For how long have I used the solution?Seven years.What was my experience with deployment of the solution?Mostly networking, not the appliance or implementation specialists fault.What do I think about the stability of the solution?Having issues backing up systems with tons of small files.What do I think about the scalability of the solution?Yes, expansion is only possible by buying a new appliance.How is customer service and technical support?Customer Service: Good.Technical Support: Very good technical support.Which solutions did we use previously?Yes, switched companies and the requirements changed drastically.How was the initial setup?Very straightforward.What about the implementation team?Mostly in-house with some vendor assistance.What was our ROI?Good.What's my experience with pricing, setup cost, and licensing?No advice. The pricing is fairly competitive.Which other solutions did I evaluate?Yes, Veeam and others.What other advice do I have?No, we are happy with second gen of the appliance that we have purchased.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-24T00:00:00-04:00
Rated 5 out of 5 by from We have been able to move completely away from using tape and robocopy for backup effortsHow has it helped my organization?We have been able to move completely away from using tape and robocopy for backup efforts.What is most valuable?* Reliable DR* Backup/archive to multiple locations* Excellent supportWhat needs improvement?Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to findWhat do I think about the stability of the solution?When we first moved to v10, we did have issues with restores. Support jumped right in and found the issue, and published a bug fix, this took care of the issue.What do I think about the scalability of the solution?None.How is customer service and technical support?Customer Service:Excellent. I like that I can chat directly with them for simple issues, and can also reach out to higher level engineers for the more difficult issues.Technical Support:Excellent, see previous answer.Which solutions did we use previously?We used Zerto, which was not able to do file-level restores for any volume larger than 2TB.How was the initial setup?It was straightforward in the initial setup, but a bit more complex in the tuning and tweaking.What about the implementation team?I actually implemented most of it by myself.What's my experience with pricing, setup cost, and licensing?Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-18T00:00:00-04:00
Rated 5 out of 5 by from ?Technical support is inadequate, but ?it has removed the need to have a copy for backup replication purposesHow has it helped my organization?It has removed the need to have a copy for backup replication purposes, as we replicate our backups to the cloud.What is most valuable?The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN.What needs improvement?Technical support is quite inadequate. Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution.What do I think about the stability of the solution?Restoration has been unstable when needed. Some backups don't restore properly or take an excessive amount of time to complete.What do I think about the scalability of the solution?We have not needed to scale, so this is not applicable.How is customer service and technical support?I give them a one out of 10.How was the initial setup?It was supposed to straightforward, but ended up being complex due to unforeseen issues by Unitrends support.What other advice do I have?Carefully observe reviews on this solution by actual end users before considering this as a backup strategy.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-09-24T00:00:00-04:00
Rated 5 out of 5 by from It saves time and pays for itself in one yearWhat is our primary use case?* Backup* RecoveryWhat is most valuable?Ease of use.How has it helped my organization?It saves time.What needs improvement?All things with a computer chip.For how long have I used the solution?Two years.What was my experience with deployment of the solution?None.What do I think about the stability of the solution?None.What do I think about the scalability of the solution?None.How is customer service and technical support?Outstanding.Which solutions did we use previously?Vendor provided backup service. Unitrends product paid for itself in one year.How was the initial setup?I had excellent help from my reseller.What about the implementation team?A vendor team did the implementation.What was our ROI?One year.What's my experience with pricing, setup cost, and licensing?Affordable.Which other solutions did I evaluate?Yes, Veeam.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-11-15T00:00:00-05:00
Rated 5 out of 5 by from It makes it easier to track and set up new backups due to its coverage of both physical and virtual environmentsWhat is our primary use case?We use this solution to back up both physical and virtual environments in and out of the office.How has it helped my organization?Easier to track and set up new backups due to its coverage of both physical and virtual environments (or we would have needed two separate solutions).What is most valuable?* The ability to back up both physical and virtual appliances under one roof.* Its cloud backup capability.What needs improvement?Network-based storage stability could be improved.What do I think about the stability of the solution?I had some issues early on with network-based storage dropping connections, therefore corrupting the backups.What do I think about the scalability of the solution?No issues.How is customer service and technical support?A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.Which solutions did we use previously?Veeam. Cost of licensing was getting expensive due to our other site expanding.How was the initial setup?Fairly easy, once I got my head around the way they set retention policies.What about the implementation team?In-house.What's my experience with pricing, setup cost, and licensing?Several options are available. Speak to their sales staff to ensure you have the right solution for your needs.Which other solutions did I evaluate?No.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-11-16T00:00:00-05:00
Rated 5 out of 5 by from Cuts down on the amount of time spent verifying backupsWhat is most valuable?* Backup to disk* Ability to restore to virtual machines.How has it helped my organization?It cuts down on the amount of time spent verifying backups.What needs improvement?Renewal issues: It should have the ability to do year-by-year for multiple years.For how long have I used the solution?Three years.What was my experience with deployment of the solution?Any issues that come up are handled by tech support and our onboarder.What do I think about the stability of the solution?The stability is rock solid.How is customer service and technical support?Customer Service: Awesome support.Technical Support: Awesome support.Which solutions did we use previously?Arcserve. We switched to a new solution due to usability.How was the initial setup?The initial setup is straightforward.What about the implementation team?In-house.What was our ROI?Two years.What's my experience with pricing, setup cost, and licensing?Not applicable.Which other solutions did I evaluate?No.What other advice do I have?It is a great system.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-24T00:00:00-04:00
Rated 5 out of 5 by from The licensing is all included in the appliance, but it could be a little more customizableWhat is our primary use case?Backup replacement for Backup Exec. Also, we are replicating backups from one datacenter to another.How has it helped my organization?VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs.What is most valuable?It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than 15 minutes. The racking of the appliance took the longest, as it is heavy.What needs improvement?We have a huge VMware infrastructure with multiple hosts that use local storage. Backup jobs of VMs seem to target one host at a time, so if there are 10 VMs on that host getting backed up, it hammers that ESXi host until sometimes the jobs hang and nothing more occurs. It would be great to have the job throttle/limit the max number of backups on a single ESXi host.For how long have I used the solution?Still implementing.What do I think about the stability of the solution?Everything has been stable since implementation.What do I think about the scalability of the solution?Not yet.How is customer service and technical support?So far, they have gone out of their way to assist us if there are questions or issues.Which solutions did we use previously?Yes, we utilized Backup Exec and a Dell DR4000 disk appliance. We were going to replace the DR4000 with a DR6300, but found that the cost of Unitrends was about the same as the DR6300. We liked the fact that the Unitrends appliance was all-in-one.How was the initial setup?Very simple. You just put in a name and an IP address, then browse to the website to get to the console, deploy agents, and start backing it up.What about the implementation team?In-house implementation.What was our ROI?Not calculated.What's my experience with pricing, setup cost, and licensing?The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive.Which other solutions did I evaluate?Yes, we looked at Backup Exec and the DR6300, as well as the Dell EMC iDPA 5800. The price of the iDPA was steep and they would not let us demo a unit.What other advice do I have?So far, so good. It could be a little more customizable, but hopefully reviews like this and feature request updates that I have submitted move that along.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-01-11T00:00:00-05:00
Rated 5 out of 5 by from It provides instant recovery for a solution that backups all the servers on our networkWhat is our primary use case?Backup of all servers on our network.What is most valuable?Provides instant recovery.How has it helped my organization?Our ability to backup quickly.What needs improvement?None.For how long have I used the solution?More than three years.What was my experience with deployment of the solution?Tech support helped us with the deployment. They were awesome.What do I think about the stability of the solution?The stability is rock solid.What do I think about the scalability of the solution?No.How is customer service and technical support?It is a 10 out of 10.Which solutions did we use previously?Arcserve.How was the initial setup?The initial setup was straightforward. We received help once we were up.What about the implementation team?In-house.What was our ROI?Unknown.What's my experience with pricing, setup cost, and licensing?Licensing and renewals are a tad expensive.Which other solutions did I evaluate?No.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-11-13T00:00:00-05:00
Rated 5 out of 5 by from Unitrends Recovery ArchiveIt is a solid product and works well with the Unitrends backup appliance. My only gripe is that the drives require a carrier and it only comes with four of them. If you want to do any anything other than a four week rotation you need to remove the drive from a carrier each time.
Date published: 2014-05-13T00:00:00-04:00
Rated 5 out of 5 by from The daily backup report is one of the most valuable featuresWhat is our primary use case?We use it to back up our VMware environments. We do daily backups of virtual servers and databases.How has it helped my organization?It has reduced recovery time. From recovering VMs to just simple file-level recovery. It's all fast and easy.What is most valuable?The daily backup report is one of the most valuable features. There is a clear report sent and emailed to me every morning that shows if all backups were successful.What needs improvement?The only area that I would say needs some improvements is the initial setup. A little more assistance and help during implementation would be great.For how long have I used the solution?One to three years.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-11-25T00:00:00-05:00
Rated 5 out of 5 by from We can remote manage, monitor and report multiple client sites, but there's no support for dual VPN utilization.What is our primary use case?We currently use Unitrends to backup of local on premises environment as well as our Azure VMs.We use our local network as an off-site storage for our Azure VMs and replicate our local backups to Azure.We also have several appliances installed at our customers. Using the notifications we can easily monitor backups and address any failures quickly.How has it helped my organization?This product has given us the ability to remote manage, monitor and report multiple client sites .We have relied on this appliance several times to recover our clients from Crytpo viruses that have locked their files for ransom.What is most valuable?- Cloud replication- Remote management of clients- Reporting- Iinstant recovery (allows a spin-up of your image as a VM on the appliance).What needs improvement?Pushing the client to Windows 8 and Server 2012, no appliance update notifications, more stable pricing model, no support for dual VPN utilization (required for cloud replication and remote monitoring which cannot be done simultaneously).For how long have I used the solution?Three to five years.What do I think about the stability of the solution?Unitrends is very stable.What do I think about the scalability of the solution?The product is very scalable however if you are a small company that uses multiple subnets you must purchase a higher end appliance with multiple NICs. The lower end appliance no longer come with 2.How is customer service and technical support?Customer Service:Customer service is excellent.Technical Support:Technical support is very qualified and educated.Which solutions did we use previously?We previously used 3X and they went out of business.How was the initial setup?Initial setup is very easy and straight foreword. You will need to program the Unitrends appliance with network configurations. Next will be installing the client on each workstation. This can be pushed on Windows 7 and earlier. Server 2012 and Windows 8 will require you to visit each workstation.Configuring some of the advanced features however can be very tedious and difficult. A call to Unitrends support more than likely will be necessary.What about the implementation team?We implemented the product for ourselves and a several clients.What was our ROI?How much is your data worth to you?What's my experience with pricing, setup cost, and licensing?Pricing model constantly changes.Which other solutions did I evaluate?Before choosing Unitrends we also looked at Veeam, Symantec, Acronis, Backup Assist, etc.What other advice do I have?This is a great product. Easy to setup, technical support is great, lots of documentation available. The reports are great to keep your backups working and recovery testing is easy.We have needed to restore a handful of times already and having Unitrends has been 100% thus far making us look good.There recently has been a lot of restructuring that has been happening at Unitrends and our common contacts and reps keep changing. They have also switched their sales model and no longer sell direct.Disclaimer: My company has a business relationship with this vendor other than being a customer:We originally we just a customer and began selling this product to our customers and eventually becoming a partner.
Date published: 2015-07-08T00:00:00-04:00
Rated 5 out of 5 by from The whole appliance needs to be more resilient. If you are a large organization, this is a product for you.What is our primary use case?It performs as a backup product.How has it helped my organization?The whole appliance needs to be more resilient. It lost our database, and that is something that cannot happen. If the data was written and managed a little better, we would not lose our entire backup. A bit more thought needs to be put into the process.What needs improvement?There are some questions as to how safely they are storing backup data. We had an issue about a year ago, but it actually ended up wiping our entire backup history, because one of the databases got corrupted, and we couldn't recover the backup data. Six to seven years of backup data just disappeared. So, obviously we weren't too happy. It's one of the primary reasons we're looking at the market and have gone down a different route for backups, essentially.I also think there should be a lesser focus on the physical appliance, which was virtualized. I'm willing to look at it from the ground up and go actually a bit more resiliency, we don't want to lose the entire database because it took a snapshot of the appliance. This is a pretty common thing. We unravel all this data that's backed up if we need to collaborate.For how long have I used the solution?One to three years.What do I think about the stability of the solution?It's fairly stable, it runs, it does a backup like you said. Things don't tend to go wrong until either VM upgrades or Unitrends breaks with an update. In terms of that it just carries on. It does its job, that's the main thing.What do I think about the scalability of the solution?It's scalable to a point. Yes, it is quite scalable.How is customer service and technical support?The technical support team is pretty good, actually. In all fairness to them, they are good. It is not their fault that their products are not functional in all aspects. But, from the support perspective, they did work quite hard to get things working in our favor. They did try their best. We cannot fault the support team for a problem with the product, itself.How was the initial setup?I was not involved with the initial setup. It was inherited by me.What was our ROI?Always look at your backups strategy, and what your RPO and RTO are. Also, understand your infrastructure and the risks involved, including how the backup works.If you are a large organization or corporation, with multiple sites, you can replicate the data from one Unitrends device to anoter Unitrends divide appliance. Then, this is definitely a solution for you. But, if you are a smaller corporation or organization, and you are worried about your backups, Unitrends may not be your best product choice.What's my experience with pricing, setup cost, and licensing?I have no advice about the pricing of the product.Which other solutions did I evaluate?I inherited the product, so I did not comparison shop or evaluate other products.What other advice do I have?It hasn't improved our backup because of the signal comeback with their solutions. They purchased RDR, but we don't know whether, I believe there's new functionality now in the current version, but it's not quite there yet. But there's still the pitfall there. If the database gets corrupted you lost access to your data unless it's stored under the appliance. So, you are basically doubling up on your data storage. So, I can't really say much more than that.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-10-28T00:00:00-04:00
Rated 5 out of 5 by from It has drastically cut down on our restore timeWhat is our primary use case?We primarily use Unitrends to assist when a file or server level restore/backup is needed. We perform nightly backups of all servers, as well as a monthly backup to disk, which is stored offsite.How has it helped my organization?Unitrends has helped us cut down the time that it takes to restore a server to its original configuration. Before, we only had the file structure backing up on a nightly basis and were utilizing bare metals.Unitrends has drastically cut down on our restore time.What is most valuable?The scheduling and event viewer is easy to use and a helpful item when setting up new servers to be backed up. It determines what errors are being generated as a result of an issue.What needs improvement?The amount of updates which are being released. We were running 9.2 for the longest time when 10 came out. We were advised to upgrade, then two weeks later, we were told to wait. Since version 10 came out, there have been multiple versions released for Unitrends. Updates should be limited to two or three a year, focusing more on quality instead of a rushed bug release.For how long have I used the solution?Three to five years.What do I think about the stability of the solution?No stability issues.What do I think about the scalability of the solution?No scalability issues.How is customer service and technical support?One of the best features is the customer service. When submitting online, the techs are quick to return my call and are very patient and helpful in answering all my questions.I recently had an issue backing up a specific server (and without sending an email), the tech emailed me at 4 AM and provided a solution to the error which was generated.Which solutions did we use previously?Since I have been with the company, we have always used Unitrends.What was our ROI?I do not know.What's my experience with pricing, setup cost, and licensing?You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed.Which other solutions did I evaluate?We did not evaluate anyone else.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-06-13T00:00:00-04:00
Rated 5 out of 5 by from We went from tape backups to hard disk backups. The restores have been a lot quicker.What is most valuable?Loving the new SLA Policy feature. Recovery is very quick.How has it helped my organization?We went from tape backups to hard disk backups using Unitrends. The restores have been a lot quicker.What needs improvement?Stabilizing SQL database backups: They are way too sensitive and I am having to constantly fix SQL level backups.For how long have I used the solution?Three years.What was my experience with deployment of the solution?None. Easy deployment.What do I think about the stability of the solution?No.What do I think about the scalability of the solution?No.How is customer service and technical support?Customer Service: Excellent.Technical Support: Excellent.Which solutions did we use previously?Symantec NetBackup.How was the initial setup?It was actually very straightfowardWhat about the implementation team?It was in-house with the assistance of Unitrends tech support.What was our ROI?I've already received my ROI through many man hours being saved going from tape to hard disk.What's my experience with pricing, setup cost, and licensing?Consider the Enterprise Plus license, it adds a few extra analytics and reporting that will provide you with a little more insight into your RPO and RTOs.Which other solutions did I evaluate?Dell solution, ExaGrid, and a little bit of Veeam.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-17T00:00:00-04:00
Rated 5 out of 5 by from The best part of their service is their tech support. They keep following up until they know everything is right.How has it helped my organization?Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and verification the new backups work.What is most valuable?* Backup and restore* Replication to Forever Cloud* Tech supportWhat needs improvement?Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.What do I think about the stability of the solution?Yes. I was backing up too much information. Changed from doing two physical appliances, one local, and one remote to two local and a Forever Cloud for remote. This doubled our storage space for backups and solved the problem.What do I think about the scalability of the solution?No.How is customer service and technical support?Customer Service:Good customer service. No problems with my sales rep.Technical Support:High level of tech support. The best part of their service. They keep following up until they know everything is right.Which solutions did we use previously?I've used physical tape, NetBackup, Arcserve IT, Backup Exec, and high-speed tape caching. It's great going right to disk.How was the initial setup?I didn't do the initial setup. However, when we converted the second remote to a local support, they guided me through the entire process.What about the implementation team?We implemented straight through Unitrends SupportWhat was our ROI?More sleep!What's my experience with pricing, setup cost, and licensing?When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement. It makes the renewal down the road so much easier to cost justify.Which other solutions did I evaluate?Datto.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-18T00:00:00-04:00
Rated 5 out of 5 by from In the past we used two separate products for backing up virtual and physical nodes. We switched because this solution supports both.Valuable FeaturesIt's an all-inclusive backup appliance that is separate from other storage needed to backup. It is also valuable because it has the ability to backup both virtual and physical nodes.Improvements to My OrganizationIt has made our business continuity process more efficient with less administrative overhead needs for managing two backup solutions for both physical and virtual needs.Room for ImprovementIt needs both a better interface and a more solid support structure for when issues arise.Use of SolutionI've been using it for almost a year now. We transitioned from Veeam Backup.Deployment IssuesThe transition was challenging due to bugs and misconfiguration but we worked through it.Stability IssuesThere have been no performance issues.Scalability IssuesIt's been able to scale for our needs.Customer Service and Technical SupportIt's average.Previous SolutionsWe used to use two products - Veeam and ArcServ. We chose Unitrends because it is all-inclusive and meets both virtual and physical backup needs.Implementation TeamWe implemented it ourselves with guidance from the vendor.Other AdviceIt has solid qualities such as being all-inclusive disk backup appliance with replication capabilities off site. Make sure you understand the pros and cons of the solution compared to what your currently are using.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-06-07T00:00:00-04:00
Rated 5 out of 5 by from A solution which can backup most operating systems to its applianceWhat is most valuable?Support for older operating systems.How has it helped my organization?A solution which can backup most operating systems to its appliance.What needs improvement?Linux full bare metal backups (automatic).For how long have I used the solution?Eight years.What was my experience with deployment of the solution?Every few years, an update may not be applied right and we may have to manually reload the software.What do I think about the stability of the solution?Every few years, an update may not be applied right and we may have to manually reload the software.What do I think about the scalability of the solution?No.How is customer service and technical support?Customer Service: An eight out of 10. They are very helpful most of the time, which is why we selected them.Technical Support: An eight out of 10. They are very helpful most of the time, which is why we selected them.Which solutions did we use previously?rsync.What about the implementation team?We implemented it ourselves.What's my experience with pricing, setup cost, and licensing?The nice thing with this appliance is you do not have to worry about server licencing, and it's separate from the SAN.Which other solutions did I evaluate?Veeam.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-30T00:00:00-04:00
Rated 5 out of 5 by from Allows us to add new assets to our existing backup strategy with minimal errorsUnitrends allows us to easily add new assets to our existing backup strategy with no headaches. I am used to seeing quite a bit of errors when using different backup strategies and this has been minimized. When I have had to reach out to Unitrends support, they are quick to get back to me and try their best to help come up with a solution. I've had good luck with the product so far and wouldn't hesitate to implement it again.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-17T00:00:00-04:00
Rated 5 out of 5 by from Diversifying jobs within the same server helps break down a large chunk of data into more manageable and concentrated chunksWhat is our primary use case?This is my primary backup and archive service.It is an easy system to use. The support, if needed, is always willing to help.How has it helped my organization?It is a quick and easy way to organize my backups and to keep track of them.So far, I have not had any issues and support has always been helpful.What is most valuable?The ability to diversify jobs within the same server helps break down a large chunk of data into more manageable and concentrated chunks.What needs improvement?The next release should bring back the ease of some search issues from the legacy program.The ability to run just differentials without pulling the full on your archive.For how long have I used the solution?One to three years.What do I think about the stability of the solution?No issues.What do I think about the scalability of the solution?No issues.Which solutions did we use previously?This is our second system with Unitrends.What's my experience with pricing, setup cost, and licensing?Talk with the sales guys. They can work with you on the best package.Which other solutions did I evaluate?Not this time around.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-12-24T00:00:00-05:00
Rated 5 out of 5 by from Able to migrate backup solutions without having to purchase a lot of hardware separately. Technical support has not been very helpful when there are complex issues.How has it helped my organization?We had a pretty solid backup platform before. I wouldn't say Unitrends made anything better, besides ditching Symantec's per TB licensing model and saving us a lot of money.What is most valuable?Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately.What needs improvement?Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management. I think maybe Unitrends' support teams are too small for the size of their customer base and numbers of incidents.What do I think about the stability of the solution?Issues with one appliance having disk-related issues happens often. There were many issues with this one appliance (with different causes). Another appliance is habitually having issues with archive times to Unitrends Archive device.What do I think about the scalability of the solution?I would like one management console for a whole environment that works quickly. It can be done, however anything you look up slows queries down because you might be searching multiple backup appliances at once.How is customer service and technical support?Customer Service:Like any other company, sales will tell you almost anything, but the real proof is when you get it in your environment for a test drive.Technical Support:Technical support has not been very helpful when there are complex issues. It is sometimes difficult to find someone who can answer questions the right way. I have had tickets that have changed hands, and each person claims to have fixed the issue while there are multiple reasons given for the problem.Which solutions did we use previously?Symantec Net Backup: It was too costly.How was the initial setup?Initial setup was not difficult, but did require planning.What about the implementation team?We implemented through a partner, but much of the work was done by my own team.Which other solutions did I evaluate?Bacula, Rubrik (I think it was too new at that point), and Dell.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-17T00:00:00-04:00
Rated 5 out of 5 by from The customer and technical support are excellentWhat is our primary use case?We use it to back up files and virtual machine (VM) instances.How has it helped my organization?It works as expected the vast majority of the time. This is an improvement over other products that seem to break with the slightest change in the environment.What is most valuable?The simple and fast restore routine.What needs improvement?There are a few quirks where the GUI, agent, and back-end are not precisely meshed. The new OS may have fixed those issues, however.What do I think about the stability of the solution?No issues.What do I think about the scalability of the solution?No issues.How is customer service and technical support?Excellent.Which solutions did we use previously?We used software-only products. There were a number of incidents where the compatibility with the hardware was not a 100 percent.This solution alleviates the compatibility issue.How was the initial setup?It was probably as simple as could be considering that every environment will need some amount of tweaking.What about the implementation team?It was implemented in-house.What was our ROI?Not calculated. Estimated at about one year.What's my experience with pricing, setup cost, and licensing?Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s).Which other solutions did I evaluate?None worth mentioning here.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-11-26T00:00:00-05:00
Rated 5 out of 5 by from Unitrends Recovery-822 and ArchiveProduct was easy to install and configure for our retention policy. Software is easy to use and setting up schedules was easy. Restore was just as easy. Built in reports are easy to get to and execute. Only Con I would have would be some of the buttons are easy to miss on some of the dialogs and I find myself struggling to find them.
Date published: 2014-06-11T00:00:00-04:00
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