Tech specs
1-8 of 52 reviews
What is our primary use case? We use Cisco Duo for Cisco Webex smart remote client. How has it helped my organization? Cisco Duo improved our security posture. It improved our security. What is most valuable? The most valuable feature of Cisco Duo for us is the multi-factor authentication. What needs improvement? The price of Cisco Duo could be better. For how long have I used the solution? I have been using Cisco Duo for about three months. What do I think about the stability of the solution? The stability of Cisco Duo is very high. I would rate it highly. What do I think about the scalability of the solution? The solution scales well on a scale of one to ten, I would rate it an eight. How are customer service and support? We don't use Cisco Duo's support directly, only through our supplier. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? We used Microsoft Authenticator before switching to Cisco Duo because it was connected to other Cisco technologies. How was the initial setup? The initial setup of Cisco Duo was quite easy. What about the implementation team? Cisco Duo was implemented by our supplier, who set it up for us. What's my experience with pricing, setup cost, and licensing? I would rate the pricing of Cisco Duo as a seven on a scale of one to ten, which means it is quite expensive. Which other solutions did I evaluate? We evaluated Microsoft Authenticator before choosing Cisco Duo. What other advice do I have? I would recommend Cisco Duo for its reliability, stability, and ease of implementation. I'd rate the solution eight out of ten. Which deployment model are you using for this solution? Public Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Other Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? We're using Cisco Duo to authenticate our domain and users. How has it helped my organization? We use Cisco the most. It helps us with authentication, making the process more secure. Duo facilitates authentication whenever we try to log in to a machine, making the initial process quick and easy. We no longer need to type in numbers, which is very convenient. What is most valuable? Cisco is a very simple solution. It has integration with BroadSoft. What needs improvement? There is one issue. We use our SMS messaging tool, but with Cisco Duo, you must use their service. They should allow integration with other SMS providers via API. For how long have I used the solution? I have been using Cisco Duo for six months. What do I think about the stability of the solution? The solution is stable. I rate it as ten out of ten. What do I think about the scalability of the solution? The solution's scalability is good. 1000 users, including admins and developers, are using this solution. I rate the solution's scalability a ten out of ten. How are customer service and support? Cisco's technical support is a bit cumbersome. How would you rate customer service and support? Neutral Which solution did I use previously and why did I switch? We use Google Authenticator and Okta. First, integration with BroadSoft was very important to us. Second, the initial deployment of the product was very straightforward and simple. After running a POC, we realized the product would be easy to maintain. How was the initial setup? Deployment is pretty simple. It can sometimes be a bit cumbersome, but it works well once you get it set up. It takes a few days and one person to complete. Overall, it’s a straightforward and effective solution. I rate it as eight out of ten, whereas ten is the easiest. What about the implementation team? We need to configure it. But then the initial setup is very short and simple. What's my experience with pricing, setup cost, and licensing? The solution is expensive. I rate it as eight out of ten, whereas ten is expensive. What other advice do I have? Cisco Duo integrates with Microsoft Active Directory for login using an on-premise deployment. It also connects to cloud services, including CrowdStrike, making it a hybrid tool. We're using Cisco Duo to enhance our security. Before implementing it, deploying advanced security solutions like MFA for every login was challenging. Each time I logged into Cisco, I had to enter new numbers, which was time-consuming and cumbersome. Now, with Cisco Duo, the login process has become much simpler. You click to log in. While it may not directly save us money, it saves time and contributes to our overall security posture. I recommend the solution since everyone wants this type of solution to be very simple, just to work, easy to deploy, very simple, usable, and Cisco Duo checks all those boxes. Overall, I rate the solution an eight out of ten. Which deployment model are you using for this solution? Hybrid Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? My primary use case for Cisco Duo revolves around multifactor authentication, which serves as a secondary layer of security for all users within our organization. What is most valuable? The authentication and single sign-on features of Cisco Duo have been particularly valuable for enhancing user identity verification and providing an additional layer of security for our organization. What needs improvement? The product price needs improvement. For how long have I used the solution? I have been using Cisco Duo for approximately six to seven years. I am using the latest version available. What do I think about the stability of the solution? I rate the platform stability a nine. What do I think about the scalability of the solution? We can scale Cisco Duo up or down to accommodate our company's requirements. Around 120 executives in our team utilize it. I rate the scalability an eight. What was our ROI? While implementing Cisco Duo may require additional time for secondary multifactor authentication, it has significantly enhanced our organization's security posture, providing valuable returns in terms of heightened security measures. What's my experience with pricing, setup cost, and licensing? I rate the product pricing a seven out of ten. What other advice do I have? The platform plays a crucial role in supporting our organization's remote access security needs by serving as the secondary email security for our VPN, thereby enabling secure remote access for our employees. It has continuously evolved by introducing new solutions and products to address emerging security threats in our industry, demonstrating its commitment to staying ahead of evolving security challenges. If the pricing aligns with their budget, I recommend considering Cisco Duo for its robust security features and scalability. It is highly adaptable and scalable, making it suitable for organizations of various sizes within the industry. Thus, there are no significant considerations to be made regarding infrastructure compatibility. I rate it an eight out of ten overall. Disclaimer: I am a real user, and this review is based on my own experience and opinions.customer
What is our primary use case? On my end, Cisco Duo suits my account needs well. The application remains in place. We generally apply Cisco Duo across various use cases. Many customers, including banks and private organizations, use it for enhanced security, particularly in financial and general security tasks. What needs improvement? I am interested in adding auto-admin services and incorporating icons for easier navigation. This could contribute to a new business idea platform. I have seen the features, and they make things easier, resolving issues from before. The platform has been updated, and there's now another link in my platform for media access. When it comes to improvements, the UI can be more user-friendly, and there is room for easier navigation. There could be enhancements in customization. I haven't had issues with storage or backup, but I am open to improvements in customization functionality. It's not my environment, but I see possibilities for improvement in the deployment of funds. For how long have I used the solution? I have been using Cisco Duo for the past year. Customers request server protection using various servers, and it can integrate with applications. It is an MFA solution, designed for server access and data security. What do I think about the stability of the solution? Typically, I manage things directly from the GUI, and I handle whatever comes up. So far, stability has been an issue, but I am not the creator of the solution, so I cannot predict future occurrences. Generally, it has been fine without any notable issues, but the future is uncertain. I would rate it 8 out of 10. What do I think about the scalability of the solution? It is scalable and I would rate it 8 out of 10. Regarding the size of your customers, they are mostly large enterprises. How are customer service and support? We haven't encountered any significant issues so far. The only time we need to contact support is when something arises, and they promptly address it. Everything else has been running smoothly. How would you rate customer service and support? Neutral How was the initial setup? I would rate it seven because it comes with numerous features that require continuous upgrades. I have observed the need for consistent updates in the inventory. It is beneficial for newcomers to the platform, as data is continuously added, and automation has reduced the effort required to find information. It roughly takes 12 hours to be deployed. What's my experience with pricing, setup cost, and licensing? I am not aware of the pricing. There are two departments, and I don't have any information about them. What other advice do I have? Cisco Duo effectively safeguards against customer factors, such as unauthorized access attempts or server breaches. It provides a high level of protection, ensuring only authorized individuals have access to the environment. I am confident in its security features. I would rate it 8 out of 10. Disclaimer: My company has a business relationship with this vendor other than being a customer:partner
What is our primary use case? My background is in electrical engineering. I have roughly almost thirty years in the industry, mostly in telecom, but the last ten years or so in enterprise. I'm currently in Anchorage, Alaska working for an organization that's Alaska-native company, which is more or less a conglomerate of different business lines. They work on everything from government contracts with NASA to construction to oil field operations, it's a lot of different businesses. Our Duo Security implementation was done about a little over three and a half to four years ago. It was about six months before I joined the company. It was done in response to a breach in the company that involved compromised credentials. I have personally been using Duo for as long as I've been in this company, so about three years. How has it helped my organization? We had a compromise of credentials and it resulted in a breach in the company. Had we had multifactor authentication at that time, we probably would have prevented that breach. In this day and age, I think multifactor authentication is an absolute requirement for anything you're doing. I lead an IT organization that has a significant amount of technical debt, and we're not in a zero-trust architecture yet. I'm pushing in that direction. Duo helps me considerably with my identity in an environment where I don't have zero trust. It's helping me bridge the gap until I can build a zero trust architecture. It has improved our cybersecurity resilience. Having multifactor authentication is critical because credential-based authentication is weak and it's going to be compromised. Having that additional factor in your authentication process is absolutely necessary. What is most valuable? Right now, we're only using multifactor authentication. That's the most useful to us right now. Reduction in risk is the whole point of multifactor. It's authenticating and augmenting the credentials and authenticating the individual that is trying to access your environment. It definitely reduces risk. I would characterize Duo Security’s user authentication and device verification for helping to prevent identity-based attacks as good. It's intuitive for the users. It's easy to set up. The centralized management for our IT health service desk is good and doesn't take a lot of time. They're skilled with it. I really don't have any complaints. The Duo Portal for our IT staff is efficient. It's utilized on a daily basis, and they're good with it. So I think it does allow staff to concentrate on other tasks. I would say it's good at establishing trust for every access request, no matter where it comes from. Anything built by man can be broken by man. So there's always a challenge around that. They're trying to overcome those push bombing and challenges like that, and we're on that journey with them. What needs improvement? Password management is difficult for us, especially for users. We would like to go passwordless. If we can go passwordless then you don't have a password manager. I am looking at other security features with Duo right now. We're currently looking at the passwordless options. We're looking at VPN displacement options. We're looking at those things right now. We haven't adopted yet. What do I think about the stability of the solution? My impression of the stability is good. I haven't seen issues in the app, the portal, or anything. What do I think about the scalability of the solution? Scalability is there. Our organization is somewhere around 5,000 employees, and that is not very many users for a platform like Duo, so I don't see any issues with scalability. How are customer service and support? I've been using Cisco support for the better part of 25 years. I've seen good, I've seen bad. Cisco support has improved over the years, they tend to be better at getting back to you. The only challenge is finding the right person sometimes. From what I've seen, being a named account is a big deal. When I came to this organization, they worked named accounts, and I worked really hard to become one because I knew the difference, and our support has greatly improved since becoming one. I have a person I can call and I know they can find the right person to help me get my problem solved. There are going to be problems with any system that's as complex as the products that Cisco sells. That's to be expected. It's really about how you get them resolved and how your partnership is there to make sure you're back up and running. Cisco, I believe, is really committed to that. I would rate them at an eight because there's no ten and because they have the in-house expertise to solve the problem once you can find them. They have the resources to bring to bear to solve just about any problem you can imagine. They are a committed partner. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? I have personally used other multi-factor authentication platforms. I currently do personally use others. Duo was selected by the company before I came there, and I've been very pleased with it. What was our ROI? I would say we have absolutely seen ROI. We have not had another breach that involved a loss of credentials since implementation. What's my experience with pricing, setup cost, and licensing? The cost is very comparable to other solutions that I've used. I would in no way see any weaknesses in Duo over the other products, I would say it's a premium product, and it commands a premium price. What other advice do I have? I would rate Cisco Duo Security an eight out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? I work in an institution with about 6,000 people. I'm a telecommunications engineer. I use Duo Security as my access point when working remotely. Because I'm a telecommunications engineer, I have to have access to my systems remotely, and our VPN client requires that we go through second-level verification, for which we use Duo Security. Ours is on-prem. We have on-prem Duo Security. We do not use cloud at this time. How has it helped my organization? The benefit of Duo Security, for me, is the very easy remote access. I don't have to go through repeated steps to log in to my platform, and it's the same process every time. It works quickly, and it's just that simple. When it comes to securing our infrastructure from end to end, I wish I could speak more in-depth about that. I do know that Duo Security does identify me as a user, and the folks that need to track who's using it, when, and why. I know that there are very detailed and well-designed reports to let them do that. I am not on that side of Duo Security. Again, as a user, the best part is the ease of use. What is most valuable? At the moment, the ease of use is what is the best feature for me. Once it has been set up and the security can hoc to my mobile device, it's very simple to use my single sign-on, get prompted for a Duo Security, push, go to my phone, accept the push, and I'm done. It's a very simple process. What needs improvement? The only thing I can think of to improve for tech support is to have a dedicated engineer but then I would get an engineer that has priorities in one area or another and maybe not the scope I need. I like the fact that when I open a ticket, I'm not getting the same caller calling back. I like the variety of support that Cisco offers. Opening a technical assistant's request is a little challenging at times. I wish that the Cisco website could understand who I am from the chart and just let me in rather than forcing me to pick out my contract number, my address, or something like that. They should make it streamlined, make it simple. For how long have I used the solution? I have been in this current position with Duo Security for two and a half years. What do I think about the stability of the solution? To my knowledge, we are relatively stable. I know there are times when in-house we may have difficulty with servers, connectivity, or databases, but it only happens sporadically. I think in my experience, we've had Duo not work maybe once or twice in the last two and a half years. It usually results in rebooting a server. What do I think about the scalability of the solution? When we speak of clients on which Duo Security is deployed, every user in my environment typically has a cell phone and a laptop and we use mobile push. I believe we do use PIN capabilities, as well, but primarily we use mobile push. I suspect that it's on a PC mobile platform. How are customer service and support? On average, Cisco's technical support is very good. There are times that I need to go through escalation processes, but once I escalate it, I know that I'm going to get the service I need. The more challenging part for me is defining the problems so that the technical solution reps can help me solve them. My rating for Cisco technical support would vary depending on what they are supporting for me. I would say they've never dropped below, say, a 7.5, but pretty consistently range in a nine out of ten category. I think Cisco support works very hard to satisfy my needs as a customer rather than frustrating me. How would you rate customer service and support? Positive Which solution did I use previously and why did I switch? I believe that they did use a different solution. I actually believe that we did not have multi-level verification on our VPN login when we started out. As a result of COVID, it became necessary to have multi-level verification. That was when Duo Security was introduced. I also understand, this was prior to my employment, that Duo Security was enacted in less than seven days. What was our ROI? As a case for return on investment, I would stretch my exposure and say that the return has been remarkable because we went from full-time, on-premise workers, to full-time remote for everyone for several months. Subsequently, many of our staff now work a hybrid schedule, and Duo Security makes it entirely possible. What's my experience with pricing, setup cost, and licensing? When it comes to pricing, the only thing I can say is that working in education, when you buy a product, it has to have value. My assumption is that Duo Security has a great deal of value for its cost. What other advice do I have? To advise somebody about Duo Security, I would say it works. It works. I have not experienced another security program like Duo Security. I don't have a way of rating it other than to say, I'm happy with how it works, and it makes my job easier. I'll give it a 9.25 out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? We use Duo Security for 2FA during logins. What is most valuable? We needed 2FA for compliance. We already used Cisco across the board, so it made sense to use the product. We benefit from using the solution. We were unaware that some users were sharing logins and doing some things that went against policies. Once we had Duo Security in place, we realized that codes were not going where they needed to, and we could sort that out. The solution is easy to use. What needs improvement? We have some users that don't prefer to use the app. The product could be more intuitive on the app. We have users that are a little dated in their technology adoption. Telling some of our non-intuitive users to use the app was a little struggle. For how long have I used the solution? We implemented the solution about a year ago. What do I think about the stability of the solution? We haven't had any issues with the solution’s stability at all. We've had no issues with it not being compatible anywhere. What do I think about the scalability of the solution? We're a pretty small shop. We have less than 100 employees, so scalability is not a huge concern because there's not a lot of growth right now. However, bundling and provisioning the tool with any device is pretty easy. How are customer service and support? Support is good. We've had a couple of issues with the tool, and anytime we needed anything answered, we've got it resolved. Everything's been quick and reasonable. We generally expect to get answers the same day we have the problem, although it is not possible. How would you rate customer service and support? Positive How was the initial setup? To my knowledge, we didn't have any issues in the rollout. We tried to phase it out over the course of a few weeks. Once we got a few of them tested, we went to the next phase. Then, we decided to go 100% with it because we saw no problems doing a stack of implementation. It was pretty good. What was our ROI? My organization sees an ROI on the product. If there's any attempt at a breach, then we're confident that it will be stopped. What other advice do I have? The solution is deployed on the cloud. We're pretty sure it's on our end with the telephone system. We have set up automated phone calls to the desk phones, and sometimes they don't go through or are delayed. However, we've been looking through it and are pretty sure it’s on our telephone system. I rate the product a seven out of ten in securing our infrastructure from end to end. It's pretty straightforward for people that have done 2FA before, but we have a lot of users that haven't. We have to do a little convincing to get them to do the additional step. We have saved time by using the tool so that we can dedicate our time to other valuable projects. The tool’s Self-Service Portal helped us with uptime. The solution is good at establishing trust for every access request, no matter where it comes from. We have policies for our machines and for our phones. The solution really opened our eyes to what people needed to do on their phones and what they were actually bringing to the building. Duo Security absolutely helped our organization improve its cybersecurity resilience. Our employee and guest network are separated. However, people were bringing their personal devices and doing work-related things on them that we weren't aware of. The solution allowed us to see a little bit more of what was going on at the user level. Duo Security was the first implementation in our organization. We did not use similar solutions before. Choosing the solution was a pretty quick process. Duo Security was the first one that we demoed. We didn't have any issues, so we went right with it. We chose it because of its ease of use and implementation. We were able to roll it out fairly quickly, so there was no reason to look elsewhere. We had some partner companies and sister companies that were starting to have breaches. They told us that if we had 2FA, it wouldn't have been a problem. Overall, I rate the solution a ten out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is our primary use case? We utilize Duo Security to mitigate phishing and other similar attack vectors in general. How has it helped my organization? Our phishing attacks have significantly decreased. The number of compromises is almost nonexistent due to the implementation of Duo Security. Duo Security's self-service portal has definitely helped us save a couple of hours per month. Duo Security's ability for establishing trust is great. What is most valuable? The anti-phishing feature is the most valuable. What needs improvement? Previously, we encountered an issue with utilizing the passcode as part of the second factor; however, that has now been transformed into a feature. I would appreciate it if Duo Security could improve its integrations with Windows Hello. For how long have I used the solution? I have been using Duo Security for five years. What do I think about the stability of the solution? Duo Security is stable. What do I think about the scalability of the solution? After Cisco purchased Duo Security, I was uncertain about its scalability. However, it appears that Cisco has granted them the freedom to pursue their own initiatives and has provided the necessary resources for them to achieve their goals. How are customer service and support? The technical support is excellent. How would you rate customer service and support? Positive How was the initial setup? The initial deployment took place five years ago, but during that time, we experienced some growing pains before reaching a satisfactory point. What about the implementation team? I was not involved in the implementation, but we did seek external assistance, which proved beneficial. What was our ROI? We have observed a return on investment with Duo Security in terms of anti-phishing and breach prevention. What other advice do I have? I rate Duo Security a ten out of ten. We do not use Duo Security for end-to-end detection and remediation of threats. Duo Security may not be the only solution available, but it is a fantastic choice. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
