By reviewer2309637 -
Marques
A reasonably stable product that needs to offer more in-built connectors to users
What is most valuable?
The most valuable feature of the solution stems from the fact that it is really easy to have connectors to search for on-prem applications and provide access based on roles. In my company, with the help of the solution, we set up job templates based on the HR data we get, and we also provide IT access, a part that we have included in a matrix based on what type of users we have.
What needs improvement?
Every connector that you have in the product needs to be custom-built, so there are not a lot of standard connectors available in the product, because of which there are a lot of hidden consultancy costs. Everything in the tool needs to be developed by people who are experts in RSA products, and there is nothing that people who work in-house at a company can do. The aforementioned areas of concern can be considered for improvement in the solution.
For how long have I used the solution?
I have been using RSA Identity Governance and Lifecycle since 2017, which makes it six years of experience. I am a customer of the product. At the moment, my company works with an outdated version of the tool since we are looking at some of the other solutions offered in the market, especially the ones that can be deployed on the cloud, as we want the product to offer us a lot of cloud access. The version of the product we have in our company is not compatible anymore.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a six out of ten.
Speaking about the scalability of the solution, a user needs to think out of the box since there is not always a very straightforward solution available that you can just connect to any application since, at times, a user may have to take a side road to get to that point.
Around 4,000 people, consisting of planning officers and people from customer care and finance departments, were using the solution in my company.
My company used to use the solution daily for the life cycle management of our IT accounts. Every new change happens or gets created automatically every day.
How are customer service and support?
The problem with the support team stems from the fact that my company is in the northern part of Europe, while the support we get is from India, because of which there is a gap between connections.
I rate the technical support a three out of ten.
How would you rate customer service and support?
Negative
How was the initial setup?
I rate the product's initial setup phase a seven on a scale of one to ten, where one is difficult and ten is easy.
The product's initial setup phase is a bit complex since you need to have a certain level of experience in SQL, so it's not for everyone within the business to handle its setup phase. My business partner and I, who used to run the product, were fine, but we had another colleague who wasn't used to programming, like using the queries and searches.
The solution is deployed on an on-premises model with the help of SAP and Active Directory.
I can't really tell the time taken to deploy the solution because it was done by my ex-colleague with whom I had implemented it while we were in service so that knowledge is now with my other colleague.
What about the implementation team?
The tool's deployment was taken care of by a consultant who became a part of our company's in-house team.
What was our ROI?
Everything that is automated with the tool will always deliver business value. With the tool in place, you need to hire fewer people to provide access, and you have control over your processes. You won't have open accounts that should be locked anymore, which makes life easier, especially in terms of providing access while handling my other ongoing projects.
What's my experience with pricing, setup cost, and licensing?
I rate the product's price a five on a scale of one to ten, where one is cheap, and ten is expensive.
For the kind of solution that it is, I would say that the prices are on the lower side of the spectrum, but you need to pay a lot of consultancy fees. My company used to pay 30,000 EUR a year based on the users in our company.
Which other solutions did I evaluate?
After an evaluation process was carried out in my company, we have decided to move to SailPoint. My company chose SailPoint over RSA since we faced a lot of trouble finding new consultants to support us within Europe. RSA's experts are all based in India these days, and my company feels that they are not on the same page as SailPoint, especially when it comes to providing access to cloud applications. Every connector in RSA needs to be built separately, while with SailPoint, we see that a lot of the connectors we want exist within the product, meaning the connectors are a part of the product and just need to be configured.
What other advice do I have?
Two of the members of our company's in-house team and a consultant for support were required to take care of the maintenance phase of the product.
I rate the overall tool a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclaimer: I am a real user, and this review is based on my own experience and opinions.
What is most valuable?
The most valuable feature of the solution stems from the fact that it is really easy to have connectors to search for on-prem applications and provide access based on roles. In my company, with the help of the solution, we set up job templates based on the HR data we get, and we also pro
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Written by a user while visiting
PeerSpot
By reviewer1765296 -
Marques
Easy data collection tool that lacks many features and customization options
What is our primary use case?
I use this solution for joiners/movers/leavers along with the add-back, role-based access control, and certification.
What is most valuable?
The data collection is excellent and easy to do. It does not require a lot of configuration nor does it require rules to be written like other competitors do.
What needs improvement?
This product is missing a lot of features which other competitors are providing. One of the key features that are missing right now is risk scoring. Additionally, there is not much scope for customization - everything is hard-coded and predefined, so it does not allow the developers to make many modifications.
What do I think about the stability of the solution?
I think the solution is stable for the most part with occasional performance issues. In my opinion, it is not meant for larger companies.
What do I think about the scalability of the solution?
The solution is quite easy to scale.
How are customer service and support?
I was working on a very critical project involving cluster deployment and needed RSA technical support to help us configure the cluster in our environment for on-premise. They assigned two engineers. One was not available until the last moment even though we contacted them nearly one month in advance. For that whole month, we were not told what we needed for the update, then just one day before the actual upgrade, they came out and said that they require physical access, a CD to be inserted in the data center, etc. Our project ended up being delayed as a result.
The other engineer, in the middle of the upgrade, told us he was not sure what kind of architecture we were using. Support needs to improve their communication and efficiency as a whole.
How was the initial setup?
Setup is straightforward and takes a team of roughly five members three to four months to complete depending on the size of the environment.
Which other solutions did I evaluate?
Competitors include SailPoint, CyberArk, 300, and Clarity.
What other advice do I have?
It is important to note that this solution runs on Oracle database only. So, even if your organization already has a database, they will still need to purchase another one. This also would require them to get a separate team of Oracle experts.
Additionally, there is no automatic load or failback process.
Overall this solution is best for a customer without many advanced tools within their environment who do not require integration with identify management.
Which deployment model are you using for this solution?
On-premises
Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
What is our primary use case?
I use this solution for joiners/movers/leavers along with the add-back, role-based access control, and certification.
What is most valuable?
The data collection is excellent and easy to do. It does not require a lot of configuration nor does it require rules to be written like o
Read more
Written by a user while visiting
PeerSpot
